Intertrust has been setting the standard in trust and corporate services since 1952. Thanks to our focus on quality, we’ve not only survived, but thrived. And we help our clients – whether they’re wealthy individuals, families or big businesses – do the same. 

With over 1,000 experts in over 20 countries worldwide, we have the local knowledge and on-the-ground presence you need to succeed.

Our service is always built around each client’s personal needs and priorities. Whatever we do for you, you can trust us to always act with uncompromising integrity.

Quality, personal service and attention to detail. That’s what the Intertrust mark stands for.

Intertrust Global IT is looking for a System Administrator / Help Desk Support to be located in Amsterdam

Your position

As a member of the Global IT Operations organisation, you will report to the Global Head of IT Operations and will work closely with the operations and development teams. You will be responsible for providing support to the business and assist them in resolving issues with their technical problems related to software and hardware.

You will provide first line support, register and classify incoming messages and monitor their progress until they are closed. You will also answer common questions and resolve simple and complex problems independently. A confident manner and excellent interpersonal skills are essential, as the role is highly visible within the business. Furthermore, as this is a global role, you will be working with local country support teams and management. Consequently, you will be expected to exhibit cultural understanding and good communication skills while maintaining global standards and requirements. 

You will be expected to provide system administration support services and assist the network / infrastructure managers where appropriate. You must therefore have a good basic understanding of communication protocols, network devices, hubs / switches / router diagnostics and confirmation. In addition, you should have a good knowledge of current and emerging technologies, understanding how they can be applied to optimise the organisation’s infrastructure, e.g. MS Office, Blackberry, printers, Microsoft Client and Server Operating Systems. 

This role will cover the hours between 8am to 6pm on a shift rotation basis (Monday to Friday for 40 hours) so you should be flexible to join this rotation, and also the on call emergency out of hours rotation for IT support.

Responsibilities include

• Providing internal IT technical support to the business and the infrastructure / project teams; by answering, prioritising and logging support queries via phone, email and web; escalating any calls to the relevant teams if exceeding knowledge
  
• Maintaining a high degree of customer service for all support queries, adhering to service management principles (ITIL)
  
• Take ownership of problems and be proactive when dealing with user issues; monitoring, reporting, and troubleshooting on hardware, software, network performance and utilisation
  
• Installation, management, and maintenance of the Company’s IT infrastructure (including servers, networks, communication, telephone system, software and communication products)
  
• Installation and support of software releases, system upgrades and patch management
  
• Creating regular and full system backups
  
• Arranging for external technical support where problems cannot be resolved in house
  

Your profile

• You will preferably be educated to degree level in a computing or related subject
  
• Minimum of 3 years helpdesk / service desk experience, ideally using a recognised Help Desk / Service Desk system (fault logging, escalation, etc.) 
  
• Fluent in Dutch and English, verbally and in writing
  
• Well rounded IT training, ideally with a professional qualification (CCNA, ITIL, MCSA, MCP, etc.)
  
• A team player with good communication and people skills, who is pragmatic, flexible, customer-orientated and has a willingness to travel
  
• Exposure to remote management software and the ability to learn bespoke software
  
• Strong server background (Windows 2003/2008 and Active Directory), networking skills (TCP/IP, DHCP and DNS), knowledge of Microsoft based operating systems (XP and 2007) 
  
• Sound understanding of PC hardware set-up and configuration
  

We offer

If this is your challenge, Intertrust offers you the possibility to fulfill your ambitions in a dynamic, growth oriented company. We provide a professional atmosphere with excellent terms and conditions.

Interested?

If you are interested in applying for this position, you can fill in the fields below and click the “apply” button. For more information you can contact Natalie ten Brink, HR manager, 

tel.: +31 (0)20 521 48 82. We look forward to getting to know you.