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Environment, social & corporate governance strategy

Our approach to Environmental, Social and Corporate Governance (ESG) is driven by our goal to empower our people to give back to communities, create value for our planet and support global peace and prosperity.

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How we are making a positive impact

We are determined to help achieve a better and more sustainable future for all and our ESG framework is guided by the UN Global Compact and select UN Sustainable Development Goals (SDGs), specifically SDG 4, SDG 5, SDG 8, SDG 10 and SDG 13 which you can read more about below.

We have set qualitative and quantitative KPIs for each goal, which we track and report in the company annual report.

Sustainable Development Goals to Transform our World

We focus on:

SDG4 – Quality Education because we believe in the value of lifelong learning and are committed to provide training opportunities to our employees.

SDG 5 – Gender Equality because we are committed to providing equal opportunities in our workforce, regardless of gender.

SDG 8 – Decent Work and Economic Growth because in our sector economic growth is at the heart of what we do.

SDG 10 – Reduced Inequality because we are committed to reducing inequalities based on income as well those based on sex, age, disability, race, ethnicity, origin, religion etc.

SDG 13 – Climate Action because we are committed to reducing the impact that our business operations have on the environment around us.

In addition, we are collaborating with 14,000+ participants of UN Global Compact to drive incremental transformational change across all aspects of corporate sustainability.

People, Planet, Peace and Prosperity

Unleash the potential

Our partnership with non-profit Kiva helps expand financial access to underserved communities around the world so that our employees can empower others, less fortunate than ourselves, to invest, grow and thrive.

Diversity and inclusion

Diversity in our workforce helps us attract and retain the best and brightest talent and allows us to understand and respond better to our customers’ needs.

Flexible working

Our new flexible working guidance encourages employee wellbeing, work-life balance, and reduced carbon footprint as a result of reduced commutes.

Digital innovation

Our digitalisation strategy is not only disrupting our traditional paper-based industry; it supports our efforts to help combat climate change as we move to replace hard copy documentation and use electronic signature technology wherever possible.

More sustainable workplace

Our headquarters is relocating to a redeveloped advanced and sustainable office space, meeting the highest requirements in terms of sustainability, technology and office health.

Change in action

Hundreds of our people devote time and expertise to support local communities. They not only bring public awareness to social and environmental subjects but also actively help those in need through fund raising and event organising.

Codes of conduct

We pride ourselves on demonstrating the highest levels of conduct through our code of conduct, modern slavery statement, whistleblowing policy and global tax policy and principles of conduct.

Responsible business practice

We do not enter into relationships with individuals or organisations engaged in illegal or unethical activities. We establish long term business relationships with clients who respect the UN Universal Declaration of Human Rights.

Read our Global Tax Policy.

All governance related documentation can be found here.

A detailed description of all actions related to our ESG strategy is available to read on page 28 -38 of the annual report 2020.