Investor services

Delivering a reliable and seamless investor support services

Fund managers continue to come under pressure from increasingly sophisticated investors who are demanding more information and greater transparency into their investments.

You need to manage complex and diversified portfolios of funds and managed accounts, deliver investor information as soon as possible, and provide accurate data analysis on your entire investment portfolio. ​This isn’t only time consuming, but it’s often extremely difficult to deliver the information required with limited in-house resources, to the required standard and to tight timelines.

Expert and professional global investor services

With over 4,000 experts based around the globe, we can provide the investor servicing and reporting required to deliver a seamless investor experience. This allows you to focus on analysing and selecting funds and adding value, rather than being distracted by burdensome administrative tasks.

The experience of being one of the world’s leading fund administrators by AUA across institutional investors, funds of funds and family offices, has allowed us to develop services specifically for investors. We’ll ensure you have the tools and expertise available to deliver the reporting you need, no matter how complex and diversified your portfolio may be.

Our team is experienced in maintaining investor records and managing capital account transactions and capital accounts. We can help you mitigate operational risk, keep on top of global and local regulatory obligations, and manage all aspects of AML and KYC. And, we can handle all communications with your investors and any of their extra requests that may arise.

Our investor services include:

• Investor reporting, including portfolio analytics and data access
• Management of investor contacts and maintenance of records
• Partner capital account statements
• Perform calculations and send capital call notices
• Perform calculations and send distribution notices
• Coordinate and assist with tax and regulatory reporting, preparing documents around regulatory and compliance requirements (e.g. FATCA, DAC6, CRS, Form PF etc.)
• Complete KYC and AML checks on investors
• Customised reporting if required
• Opening, managing and reconciling bank accounts on behalf of the fund
• Calculating incentive fees
• Responding to investor and authorised representative queries